Frequently Asked Questions
Q: Is Bluetooth connectivity generally secure enough to use in public?
A: Yes. In short, transmissions are encrypted so whatever is picked up over the air cannot be read until it arrives to the other side and is decrypted. See this Wikipedia article for details.
Q: Does this keyboard connect to multiple devices at the same time?
A: No. It connects to one device at a time and you would switch between the multiple devices (up to 10 Bluetooth devices and one USB device/computer) almost instantaneously with the press of keystroke combinations.
Q: Where is the USB cord, Mac keycaps, and the keycap puller tool?
A: They are inside the front compartment inside the box.
Q: How come the Caps Lock and NumLk LED lights aren’t lighting up?
A: To converse battery, LED lights only light up in USB powered mode. When in any Bluetooth mode, the LEDs will not light up by design.
Q: What does the on/off switch actually turn on/off?
A: The power switch basically turns the battery on or off when USB is NOT plugged in and using 100% wireless mode. When in USB mode, the keyboard is USB powered, and to further ensure no power usage/leak, be sure to turn it off when plugged in USB. You will still be able to use all the BT connectivity with the power switch in the off position while plugged in to USB.
Q: The keyboard seems dead or does not respond to anything?
A: The keyboard may be in “LOCK” mode. Simply press (Fn) + Minus sign on Number pad to toggle between locked and unlocked status.
Important – How to tell if keyboard is locked or unlocked:
When keyboard is NOT locked, Pressing (Fn)+Any slot not currently active will cause the Numlk to flash once. For example, press (Fn)+7, then wait a second, press (Fn)+8, you will see the Numlk flash once each time you switch back and forth.
The Numlk will NOT flash if you are already on a particular BT slot and you try to switch to it again.
When you try to pair when keyboard is locked, it will let you pair, but it will pair the BT slot you were last using before the lock. Attempts to switch BT slots will not work while keyboard is locked (and you can see that numlk does not flash when attempting to switch a BT slot). This can cause you to think pairing a new device keeps on overwriting an old device, etc.
Q: It seems that some of the special functions aren’t working
A: Make sure immediately after you have paired a device, that you select the appropriate device mode for it so that all the special functions available to that device properly maps on the keyboard.
For example, you have just paired your Android phone successfully to BT slot 7. Before using it, be sure to press (Fn)+(Volume down key/Android) which now tells the keyboard that BT slot 7 is an Android and therefore needs to be mapped accordingly.
Q: Is there a Master Reset to wipe everything at once and start over?
A: Yes. Press Fn + Reset Button together for 3+ seconds. Release.
Q: Will this work on a Mac running Windows (ie Bootcamp)?
A: Yes, but not without some special steps as described below since there will be some initial conflicts with the dual software setup.
There are two ways to get rid of the conflict:
1) Use two BT receivers. Reserve one for Windows and one (likely the built in one) for Mac.
2) If you want to use the internal BT receiver of a Mac in a Bootcamp type of environment and have proper BT pairing on BOTH systems, here’s how to do it:
1. In OSX, proceed to pair KBT Pro, change the device name to something different, then delete it.
2. In Bootcamp, pair the KBT Pro. It should pair successfully now.
3. Go back to OSX, proceed to pair. Now it should be successful in both systems, and the BT slots will be the same in both systems.
Q: The keyboard occasionally “repeats” certain keys on its own while typing. What causes it and is there a solution to this issue?
A: The “repeat” issue is caused by Bluetooth interference which seem to have appeared randomly in certain user environment. In the event you run into this issue, try any or all of the steps below:
1) Be sure to install the latest driver update for the BT receiver on your computer. We’ve seen BT drivers on a computer that appears to “jam up” the KBT Pro and causing connect/disconnect issues with not only the computer, but other devices as well. Once the update was installed, all of the connect-disconnect problems went away.
2) Try getting the computer’s BT dongle or receiver close to the desktop and closer to the keyboard to minimize interference. Try a few different positions. You’d be surprised how big of a difference this can make.
3) Use 100% new AA batteries. We’ve noticed a direct correlation between weak batteries and “key repeat” frequency. If you insist on using 1/2 full batteries, definitely try moving the BT dongle closer to the KBT Pro if possible.
4) Reconfigure your wireless router (2.4ghz type especially) to use a different channel. For example, if you were using Channel 11, try another channel that is far away from Channel 11, like Channel 1.
5) Try a different BT dongle (even cheap $5 or $10 ones) as some of them out there just don’t work that well (Broadcom chips have been tested to work very well).
This BT repeat issue is a known issue found in other BT keyboards as well (do a google search for “bluetooth keyboard repeat” and you’ll see it’s kind of a random problem even the big companies aren’t able to solve). There are multiple variables involved. While it may not be eliminated completely for some user environments, you can minimize its occurrence with the above steps. In any event, the updated V1.1 firmware released after March 1st, 2013 will further minimize this type of inference over all.